Overview

Impact cannot happen in isolation. It requires collective action. With 100+ open  Impact  Hubs,  more than 16,500 members around the world and a combined team of over 1,000 staff locally and globally, we are the largest global network that inspires, connects and enables people to build a more just & sustainable world through their entrepreneurial solutions.

Impact Hub is about people who see and do things differently. Join us! 

Position Summary

We are looking for a hands-on colleague with a passion for systems, automation and efficiency to join our team as HR Operations Coordinator. The role will support and drive our Human Resources agendas for our global team in compliance with company policies and local regulations. It will also oversee recruitment processes, manage the employee experience, lead the annual appraisal process and support team building and team development initiatives.

Our perfect match will have a sound understanding and practical knowledge of HR operations, virtual team management and team building and experience in HR systems development and implementation. Moreover, we are looking for an individual that is reliable, trustworthy, thinks and communicates in a structured manner, is an independent and fast learner and has experience in working in a virtual context, given that our team is distributed globally. Most importantly, we look for a person who aligns with our values of trust, courage and collaboration whilst being an agent of positive change through their work and ethic.

If you are our match, we will be excited to offer you the job of a lifetime! 

First, because you’ll be part of a high performing, entrepreneurial & exciting team, covering over 12 nationalities and bringing in a diversity of skill sets, perspectives and worldviews. Second, because we work with and for hard-working, passionate and inspiring Impact Hubs staff across 60+ countries. And thirdly, because we support 16,500 of the world’s best impact entrepreneurs to succeed. This is a once in a lifetime learning environment, a launchpad for your international & entrepreneurial experience in the responsible business & impact sector!

Key Responsibilities

HR Administration & Monitoring (40% – 8h a week)

• Design, lead and continuously improve HR processes and policies including recruitment, contracting, onboarding, HR policies, compensation & benefits, termination etc.
• Reviewing and upgrading HR systems and management of Zoho People (HR tool for time tracking, holiday allowances etc.).
• Monitoring of company regulations & compliance (incl timesheets for local employees, holidays & leaves management, etc.).
• Coordinating with payroll companies in Austria and Germany.
• Keeping track of applicable legal requirements concerning HR practices within the organization and driving initiatives to stay in compliance.

Recruitment, Onboarding & Contracting (35% – 7h a week)

• Leading the full team member experience from recruitment, onboarding, contracting, regular support to offboarding.
• Improving the Impact Hub Onboarding Process (Company Wiki, HR Welcome Booklets).
• Coordinating and leading the onboarding processes for new team members.

Organizational Structure (10% – 2h a week)

• Assisting in any structural HR- and Organizational structure and Design/Change.
• Steering and continuous improvement of HR Administration for all team members worldwide.
• Filling and knowledge management for the HR documentation.

Team Appraisal & Development (15% – 3h a week)

• Assist in Team Development and additional HR projects.
• Coordinating the implementation and optimization of the annual appraisal process.
• Researching team development needs, designing and coordinating the delivery of relevant team development activities.
• Hosting and Coordinating Team Calls.

Key skills required

• Strong command (advanced or fluent only) of German & English in written and oral formats.
• Ability to self organise, take initiative and propose solutions.
• Attention to detail and ability to implement agreed projects with minimal supervision.
• Strong comfort with online systems management and online communication & work management.
• Ability to empathise and work effectively with various cultures & personalities.
• Background in HR operations (1-2 years of experience) ideally in small & entrepreneurial teams.

Contractual agreement

• Role: Part-Time, 20 hours – ideally in a contractor relationship but also possible in an employment relationship.
• Team Engagement: A member of the global team with a coordinating role in a functional area.
• Location: Based in an existing Impact Hub in the DACH region or in CET +/-1 time zone (please be aware that most of the programs managed by this role will be run in CET +/- 1 time zone).
• Contract: Minimum 1 year with annual performance review and potential for a permanent contract thereafter.
• Remuneration: 1,250-1,750 EUR monthly gross (total cost to company as an independent contractor) depending on seniority and experience.
• Citizenship/visa: Please note that Impact Hub GmbH will not be able to provide any visa process support. In case you live in a different country than your country of citizenship, you need to have an appropriate employment/independent contractor visa/permit for the respective country to be considered. 
• Reporting: Direct report to Impact Hub Executive Director.
• Impact Hub membership, travel support, holidays & additional development days included.

Are You Interested?

• Upload a compact CV and a 1-page motivation letter with the subject line “HR Operations Coordinator” here before the 11.10.2021 EOD CET (GMT+2).
• If you have questions, please send an email to [email protected] 
• The first round of interviews will be held between 15.10.2021-30.10.2021
• Expected start date between 15.11.2021 – 15.12.2021

Impact Hub is committed to achieving diversity within its workforce and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated with the strictest confidentiality.

Context

Across today’s Africa, many developing context problems remain (deep poverty, infrastructure challenges etc.), but equally remarkable, is the rise of a new generation of entrepreneurs creating opportunities and tackling some of the biggest challenges of our time. Entrepreneurship is increasingly becoming a cornerstone of this emerging inclusive growth journey and a driver of economic and societal progress.

That said, the startup ecosystems in cities like Accra, Lagos, Kigali and Nairobi have developed to a point where there’s an increasing need for early-stage investment capital. Companies have proven product-market fit but are not able to raise either a pre-seed or seed rounds of funding to pursue growth. On the other hand, venture capital investors from outside of Africa are looking for new deals and are perceiving the continent as an emerging and potentially interesting market to invest in. However, they do not have the local networks to access, evaluate and manage deal flow. Given the complexities of navigating African opportunities, there is a need to create a soft landing “platform” for these investors in a way that lessens their risk when entering into markets like Ghana, Nigeria, Rwanda, Kenya and other African countries.

In a quest to test the viability of this approach, in late 2019, Impact Hub Accra (IHA) with funding and support from GIZ Make-IT in Africa, launched a pilot project; Deep Dive Africa (DDA). The purpose of DDA was to explore the potential impact of a carefully curated investor-startup engagement with the main focus of driving investor interest from Europe and preparing startups to receive capital. In the end, engineering a higher and accelerated amount of early-stage investment deal flow between the outside investors and African entrepreneurs. In the six months after DDA 2019, the initiative had helped to raise 500.000€ for startups in Nigeria and Ghana.

Following a well-executed pilot in 2019, Impact Hub is implementing DDA in 2021 with a more expansive set of activities over a longer timeline to achieve an even bigger impact. Furthermore, the project responds to the specific needs and opportunities arising from the COVID-19 situation in which we currently are.

We are looking for a consultant to help unlock investment opportunities for early-stage startups in Ghana, Nigeria, Kenya and Rwanda.

Are you the right person to lead this?

Key responsibilities

Benchmarking and investment research

• Research (desktop and coordination of local input) early-stage investment trends in four key markets; Ghana, Nigeria, Kenya and Rwanda.
• Identify prospective early-stage investors interested in these key markets; impact investors, angels, VC funds, family offices, foundations, etc.
• Compile critical data on emerging investment trends across all four key markets.

Investors relationship management

• Develop investor confidence and interest in the four key markets of interest; Ghana, Nigeria, Kenya and Rwanda.
• Develop a robust investor relations strategy and framework.
• Create and manage a strong reputation for the project by demonstrating consistent and clear communication with interested investors.
• Manage investor relationships.
• Provide insights on market activity and present them to the pool of DDA investors.
• Work with third-party service providers such as legal counsel and auditors to ensure compliance on regulatory matters during deal negotiations between DDA portfolio startups and investors.
• Interface with investors to determine their investment criteria/thesis to better align with the recruitment and selection process for startups across the 4 markets.

Investment pipeline and deal facilitation

• Initiate deal-sourcing for 40 selected startups across all 4 key markets of DDA.
• Oversee initial high-level due diligence on companies and prepare reports.
• Draft initial investment memo for all selected DDA startups covering all critical company data.
• Assist in structuring the data room for all startups during their pre-seed/seed rounds.
• Participate in startup diagnostic sessions and support Program Manager in Identifying support needs to get startups investment-ready.
• Assist in the initial negotiation, structure, and review, of term sheets of startups during the fundraising process.

Candidate Profile

Why do it?

• To support, advance and shape innovation processes in the COVID-19 economic recovery context.
• To shape and support Impact Hub in the development and management of key global partnerships.
• To work in a highly entrepreneurial, dynamic and flexible global environment with lots of room for autonomy and self-expression.
• To get the chance to work alongside highly committed pioneers in building a global movement for impact and innovation.
• To be part of a steadily growing network of 1,000+ Makers and 16,000+ members of Impact Hub around the world.

Are we a match?

• Experience in facilitating investment for early-stage ventures (preferably in Africa).
• Have your own contacts and relationships with foreign investors with current investments/desire to invest in Africa.
• Knowledge of the status quo in the ecosystem.
• Skills to manage the portfolio of ventures within the program and actively create matches with investors throughout the months of delivery.
• Strong relationships with a local and global pool of venture capital and impact investors.
• A good communicator with excellent written and verbal skills (fluent in English).
• Ability to deliver at pace to achieve the overall mission.
• Passionate about and immersed in relevant topics, developments and conversations in the field of social impact, social entrepreneurship and innovation.
• A natural interest in working with entrepreneurs, key partners and stakeholders.
• Are open-minded, self-reliant, and excited about being part of a diverse, fast-paced, global start-up environment.
• Able to demonstrate key components of the Impact Hub approach: entrepreneurship, collaboration, innovation and exceptional execution ability.
• Experience in marketing or communication (desirable).

Job Specification

• Role: Regional Investment Consultant
• Position: Full-time (1 FTE)
• Team engagement: Independent Contractor
• Reporting: Global Program Lead, Impact Hub Global
• Location: Remote (preferably based in Accra, Nigeria, Kenya or Rwanda)
• Remuneration & terms of employment (independent contractor): 16,500 EUR full contract value with 20% advance payment, 60% after probation with final 20% retainer
• Contract: 5 months contract until 28 February 2022 with 1 month probation period
• In case of successful completion, likely opportunity to extend collaboration with the Impact Hub Network

Application Process

• Please send your application to [email protected] including the following documents:
  – CV or Resume
  – Brief motivation letter
• Upon initial screening, additional interviews will be conducted on 27 September (TBC)
• Starting date for the position: 1st of October 2021
• Application deadline: Friday 24th September 2021

Impact Hub is committed to achieving diversity within its workforce and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated with the strictest confidentiality.

Background

Entrepreneur support programs are a steadily growing business line for Impact Hubs and we expect up to 3,000 enterprises to participate in Impact Hub programs globally by 2022. Over the past years, Impact Hub has implemented a Trans-Local Programs Strategy for the streamlining and codification of entrepreneur support approaches, as well as shared standards, systems and practices between participating Impact Hubs and affiliated service providers for Measurement, Evaluation & Learning (MEL) within these programs.

Working together on entrepreneur support and collecting consistent evidence about what works, how and why, creates opportunities to stimulate learning and continuous improvement within Impact Hub programs, and also enables Impact Hub to become a global thought-leader on effective impact entrepreneurship and ecosystem-building. This thought-leadership role within the sector helps to build the credibility of the Impact Hub brand in entrepreneur support programming, strengthening our positioning for partnerships and fundraising. With these resources Impact Hub will be in a position to scale effective entrepreneur support and build thriving impact ecosystems globally.

Programs management and measurement platform

Impact Hub is looking for a tech consultant with a good understanding of entrepreneurial support programs that can develop an analysis of existing platforms in the market and make a recommendation on what options accommodate the Impact Hub Network needs and what are the identified challenges.

Impact Hub requirements

Program Management Essential features

• Managing program portfolios that can accommodate different profiles and permissions for program managers, program participants and mentors.
• Including program delivery templates such as diagnostics, development plans and other content developed by the Impact Hub Network.
• Having a chat/group space where cohort building activities can take place.
• Including a calendar setting or list of activities that participants can consult.
• Repository for visual documents, workshop materials and videos.

Program management nice to have features

• Mentor matching elements where participants can explore a pool of mentors and book hours with them.
• Application and selection components where participants can apply to an Impact hub program and Program Managers can score applications and manage communications with prospective participants.
• Including blueprint program components and offers that program managers from different Impact Hubs can copy and include in their own program offers.

Impact measurement essential features

• Designing and developing an impact measurement framework (theory of change or impact logic) and measurement plan (indicators, measurement rhythm, etc.).
• Data collection tools for baseline, endline, and post-program data collection (most probably survey-based).
• Data analysis and reporting: aggregating and disaggregating baseline and endline data within and across programs, preparation of data visualizations and dashboards.

Impact measurement nice to have

• Support of multiple languages.
• Activity reporting.
• Accessibility of data for entrepreneurs.
• Advanced global and regional analytic tools on the effectiveness of different entrepreneur support models in different contexts.

Scope of work

The selected consultant should review at least 5 comparable platforms used by Local Impact Hubs or other stakeholders in the entrepreneurial support sector.

We have a strong preference for service providers that work within the social/environmental impact space and that have a track record of working with organizations similar to Impact Hub. Some examples are OneValley, Babele, AcceleratorApp, Gust, Skild, Abaca, among others.

The consultant is required to gather feedback from current users and to conduct a deep analysis by accessing demo/ testing use of the systems.

Impact Hub will provide the consultant with contact information if desired.

The final deliverable should be a written analysis of the explored systems based on IH requirements and putting special attention to:

1. System’s ability to meet the technical requirements of Impact hub programs
2. System’s ability to provide good data intelligence for impact hub’s future of programs analysis
3. System’s data privacy and GDPR compliance
4. Provider’s maintenance and support capacity to serve a community of 200+ programs a year.
5. Provider’s potential compatibility for integration with current Impact Hub tools (Community App- salesforce)

Consultant qualifications

• Experienced professional in the field of “tech for good” with strong technical background and expertise communicating requirements and features clearly so that non-tech stakeholders can understand.
• Good understanding of Salesforce or other CRM systems.
• Understanding of business support programs (incubators, accelerators) for entrepreneurs.
• Good communicator with excellent written and verbal skills (fluent in English).
• Able to demonstrate key components of the Impact Hub approach: entrepreneurship, collaboration, innovation and exceptional execution ability.

Terms and remuneration

• The project will be delivered October-December 2021.
• For the activities listed above the consultant will receive 4,000.00 EUR for the equivalent of 20 days of work (inclusive of VAT if applicable, VAT registration required if in the EU).
• The consultancy will be conducted virtually.

Application and selection

• Please submit a CV and cover letter to [email protected] by the deadline of 21 September 2021 EOD – your time.
• Interviews will be taking place in the first week of October.
• The consultant will be selected by a panel of Impact Hub Company staff and the Impact Hub Association Board member chairing the Tech Committee.
• This panel will compare skills, experience, knowledge, application quality, and project fit in accordance with the specifications outlined in this Call.

Impact Hub is committed to achieving diversity within its workforce and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated with the strictest confidentiality.